Frequently Asked Questions
IS MY ITEM IN POUNDS OR OTHER CURRENCY?
All prices are in Pounds Sterling.
HOW MUCH IS SHIPPING?
Shipping is free worldwide on all item(s) over £600 pounds sterling.
WHERE ARE THE ITEMS SHIPPED FROM?
Sadie Clayton garments are shipped from 21-27 Millers Terrace, London E8 2DP
WHAT IF MY ITEM DOESN’T FIT?
Please notify us immediately upon arrival; the faster we get your item back, the faster we can replace it. Items can be returned for the correct size, a different item or a Credit Note for later use. Within the EU we can refund your money; Please note we will not accept returns shipped by FedEx or EMS, as well as, any parcel without a name and address clearly labeled on the outside of the box. All items must be unworn and complete with bags, tags, etc and returned within 7 days of arrival.
HOW DO YOU SHIP?
We ship via Royal Mail, a much faster option than in the past. If you wish to use a different courier, it will be at your own cost. No FedEx.
ARE ITEMS TRACKABLE?
Yes. Tracking numbers will be provided within 48 hours of the item(s) being shipped.
HOW DO I TRACK MY PACKAGE?
- Go to www.royalmail.com
- You can enter your tracking number on the field provided on the left, without characters or spaces.
We usually recommend waiting 24-48 hours (for international customers) after the sending date to track a package, as they do not usually appear in the system before this time.