SADIE CLAYTON

Frequently Asked Questions

If you have any questions please email us at  info@sadieclayton.co.uk  and we will get back to you as soon as possible.

 

IS MY ITEM IN POUNDS OR OTHER CURRENCY?

All prices are in Pounds Sterling.

HOW MUCH IS SHIPPING?

Shipping is free worldwide on all item(s) over £600 pounds sterling.

WHERE ARE THE ITEMS SHIPPED FROM?

Sadie Clayton garments are shipped from 21-27 Millers Terrace, London E8 2DP

WHAT IF MY ITEM DOESN’T FIT?

Please notify us immediately upon arrival; the faster we get your item back, the faster we can replace it.  Items can be returned for the correct size, a different item or a Credit Note for later use. Within the EU we can refund your money; Please note we will not accept returns shipped by FedEx or EMS, as well as, any parcel without a name and address clearly labeled on the outside of the box. All items must be unworn and complete with bags, tags, etc and returned within 7 days of arrival.

HOW DO YOU SHIP?

We ship via Royal Mail, a much faster option than in the past. If you wish to use a different courier, it will be at your own cost. No FedEx.

ARE ITEMS TRACKABLE?

Yes.  Tracking numbers will be provided within 48 hours of the item(s) being shipped.

HOW DO I TRACK MY PACKAGE?

  • Go to www.royalmail.com
  • You can enter your tracking number on the field provided on the left, without characters or spaces.

We usually recommend waiting 24-48 hours (for international customers) after the sending date to track a package, as they do not usually appear in the system before this time.